Frequent Questions

Kopke Group Wine Shop is the culmination of a 5-century passion and a desire to share unforgettable sensations and experiences, seeking to further strengthen the connection between lovers of Douro and Port wines and the region's indigenous vineyards.
In our online store, you can discover and enjoy the legacy of Kopke, the personality of Burmester, the talent of Barros, and the mystique of Cálem, and begin your journey through the mysteries and pleasures of the Douro, perpetuated in its unique, bold, and characterful wines.

You can contact Kopke Group Wine Shop through several means:

- Online store chat, available in the bottom right corner of all pages on the website;

Email address: help@kopkegroupwineshop.com;

- Telephone number: +351 223 221 010 (from 9:30 am to 6 pm, on weekdays, local time, call to the national landline network);

- WhatsApp: +351 910 989 898 (from 9:30 am to 6 pm, on weekdays, local time).

Currently, Kopke Group Wine Shop only sells products online.

By registering with Kopke Group Wine Shop, you will have exclusive or priority access to our promotions, campaigns and news, and you may be entered to win prizes.

The order can be placed by following these steps:

1st - Add the products you wish to order to your shopping cart;

2nd - Finalize the order by filling in the requested fields;

3rd - Make the payment. After we receive it in our system, your order will be processed and shipped, and you will receive our order confirmation and shipping notifications.

Note: Orders placed in the online store will be processed after payment has been cleared.

In general, after dispatch, orders take a long time to be delivered:
48 to 96 hours in mainland Portugal;
Delivery within 3 to 4 business days in mainland Spain;
Between 4 and 6 business days for France, Germany, Luxembourg, Belgium, the Netherlands, and Austria;
Between 8 and 14 working days in the United Kingdom (only 6 bottles can be shipped at a time);
Delivery takes between 5 and 9 business days to Hungary, Czech Republic, Slovenia, Poland, Denmark, Slovakia, Lithuania, Italy, Croatia, Sweden, Estonia and Latvia;
Between 6 and 11 business days for Finland, Romania, Greece and Bulgaria;
Delivery takes between 11 and 15 working days to the Republic of Ireland (only 6 bottles can be shipped at a time);
Between 4 and 5 weeks to the United States.

Orders placed at Kopke Group Wine Shop are processed and shipped after payment is cleared. Shipments are generally made within one business day of receiving payment in our system.

Kopke Group Wine Shop can ship orders to the following countries: Portugal (Mainland), Spain (Peninsular), France, Germany, Luxembourg, Belgium, Netherlands, Austria, United Kingdom, Hungary, Czech Republic, Slovenia, Poland, Denmark, Slovakia, Lithuania, Italy, Croatia, Sweden, Estonia, Latvia, Finland, Romania, Greece, Bulgaria, Republic of Ireland and the United States.

If you wish to receive an order in a country other than those mentioned above, please send an email to help@kopkegroupwineshop.com so that we can assess the possibility of shipping it there.

No. You can order a single unit of any product available on the website.

After paying for your order, you will receive an email with a link through which you can track its status. If you placed the order while logged in, you can monitor its shipment through your account in "My Account".

The payment methods accepted at Kopke Group Wine Shop are as follows: ATM and MB Way (only in Portugal); credit card and Paypal (nationally and internationally).

Note: If you choose to pay via bank slip, you must make the payment within 24 hours; otherwise, the order will be canceled.

Kopke Group Wine Shop accepts Visa, Mastercard, and American Express.

No. Kopke Group Wine Shop only accepts the payment methods listed above.

Yes, all prices shown already include VAT at the current legal rate.

For mainland Portugal, we offer free delivery on orders over €50. For Spain, delivery is free on orders over €100, and for other countries, on orders over €150. This offer is not valid for the United States.

To take advantage of these free deliveries, you must register in the Kopke Group Wine Shop customer area. Note: Free shipping is not available for Kopke Group/ABANCA employees.

Below these values, shipping costs will be charged, which can be simulated by following these steps:

1st - Add the products you wish to order to your shopping cart;

2nd - Go inside the shopping cart and select "View and edit cart";

3rd - Fill in the fields of our simulator in "Simulate Shipping" with the Country, City and ZIP Code of the address to be shipped;

4th - Select the "Shipping" option where the shipping cost will be calculated.

Kopke Group Wine Shop will do everything possible to deliver all your orders in good condition. However, we ask that you check the order status upon receipt. If you detect any anomaly, please fill out the return form available in the “Deliveries, Returns and Refunds” section.