Frequent Questions

Uva Wine Shop is the culmination of a 5-century-old passion and a desire to share unforgettable sensations and experiences, seeking to further strengthen the connection between lovers of Douro wines and Port wines and the region's indigenous vineyards.
In our online store, you can discover and enjoy the legacy of Kopke, the personality of Burmester, the talent of Barros, and the mystique of Cálem, and begin your journey through the mysteries and pleasures of the Douro, perpetuated in its unique, bold, and personality-filled wines.

You can contact Uva Wine Shop through several means:

- Online store chat, available in the bottom right corner of every page on the website;

- Email address: help@kopkegroupwineshop.com;

- Telephone number: +351 223 221 010 (from 9:30 am to 6:00 pm, weekdays, local time, calls to national landlines);

- Whatsapp: +351 910 989 898 (from 9:30 am to 6:00 pm, weekdays, local time).

At this time, Uva Wine Shop only sells products online.

By registering with Uva Wine Shop, you will have exclusive or priority access to our promotions, campaigns and news, and you may be eligible to win prizes.

Your order can be placed by following these steps:

1st - Add the products you wish to order to your shopping cart;

2nd - Complete the order by filling in the required fields;

3rd - Make the payment. After we receive your payment in our system, your order will be processed and shipped, and you will receive our order confirmation and shipping notifications.

Note: Orders placed in the online store will be processed after payment has been cleared.

In general, after shipping, orders take:
o 48 to 96 hours in mainland Portugal;
o Between 3 and 4 working days in mainland Spain;
o Between 4 and 6 working days to France, Germany, Luxembourg, Belgium, the Netherlands and Austria;
o Between 8 and 14 working days to the United Kingdom (only 6 bottles can be sent at a time);
o Between 5 and 9 working days to Hungary, the Czech Republic, Slovenia, Poland, Denmark, Slovakia, Lithuania, Italy, Croatia, Sweden, Estonia and Latvia;
o Between 6 and 11 working days to Finland, Romania, Greece and Bulgaria;
o Between 11 and 15 working days to the Republic of Ireland (only 6 bottles can be sent at a time);
o Between 4 and 5 weeks to the United States.

Orders placed at Uva Wine Shop are processed and shipped after payment has cleared. Shipments are generally made within one business day of receiving payment in our system.

Uva Wine Shop can ship orders to the following countries: Portugal (Mainland), Spain (Peninsular), France, Germany, Luxembourg, Belgium, Netherlands, Austria, United Kingdom, Hungary, Czech Republic, Slovenia, Poland, Denmark, Slovakia, Lithuania, Italy, Croatia, Sweden, Estonia, Latvia, Finland, Romania, Greece, Bulgaria, Republic of Ireland and United States.

If you wish to receive an order in a country other than those mentioned above, please send an email to help@kopkegroupwineshop.com so we can evaluate the possibility of shipping.

No. You can order from one unit of all products available on the website.

After paying for your order, you'll receive an email with a link that allows you to track its status. If you placed your order while logged in, you can track its delivery through your account in "My Account."

The payment methods accepted at Uva Wine Shop are: ATM and MB Way (only in Portugal); credit card and PayPal (nationally and internationally).

Note: if you choose to pay via ATM, you must do so within 24 hours, otherwise the order will be canceled.

Uva Wine Shop accepts Visa, Mastercard and American Express.

No. Uva Wine Shop only accepts the payment methods mentioned above.

Yes, all prices shown already include VAT at the current legal rate.

For mainland Portugal, we offer free delivery on orders over €50. For Spain, delivery is free on orders over €100, and for all other countries, on orders over €150. This offer is not valid in the United States.

To benefit from these free deliveries, you must register in the Uva Wine Shop customer area. Note: Free shipping is not available to Kopke Group/ABANCA employees.

Below these amounts, shipping costs will be charged, which can be simulated by following these steps:

1st - Add the products you wish to order to the shopping cart;

2nd - Go to the shopping cart and click on ‘’View and edit Cart’’;

3rd - Fill in the fields of our simulator in ‘’Simulate Shipping’’ with the Country, City and postal code of the address to be shipped;

4th - Select the ‘’Shipping’’ option where the shipping cost will be calculated.

Uva Wine Shop will do everything possible to deliver all your orders in good condition. However, we ask that you check the condition of your order upon receipt. If you notice any anomaly, please complete the return form available in the "Deliveries, Returns, and Refunds" section.